I don’t understand how we are still having server issues at this point in the game release. In fact, I think they are the worst they have ever been. We are about 9 months in, 7 patches and a number of hot fixes and this game still has server connection issues. The other day it took me 2 hours to get 1 game in. I hate to sound like a d**k, but that’s just unacceptable. We spent money on this game. We invest time into this game. A lot of us look forward to playing this game as a way to unwind, and then we can’t even do that. 

How am I suppose to get excited for the community events, or even SM3 if I can’t even connect to the game to participate? It seems like your priorities are not straight, let alone the communication to the fan base is abysmal. We don’t want to hear that a hot fix is coming. We want accountability. We want to know why things aren’t working and how you’re going to fix them and for them to actually work. I love this game, but we as a fan base deserve some consistency or you’re going to start losing us. 

I agree that as consumers we shouldn't be bothered why it doesn't work. It need to work. Period.

At the same time I have an idea (by that I mean I don't know their infrastructure but now how it works in general) how that works and there are SO MANY points where it might go wrong.