Warhammer 40,000: Space Marine 2 Game page

RyuTV0

Newcomer

4 months ago

Sep 6, 2024, 2:07:15 AM

Sep 5, 2024, 8:55:13 PM

I have this bug. And once the cutscene ended I get a black and white screen. I tried everything.. (Drivers up to date, Windows up to date, Different drive, Verifying steam files).

Step by step of the bug

Step 1

Start the game

Step 2

Watch the cutscene(get little crashes in cutscene

Step 3

Get the Crash/Freeze(black and white screen)

Screenshots

General information

Category

Sub-category

Stability

Freeze

Platform

Distribution

Game version

Steam

Latest version

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Alaskadood

Newcomer

Alaskadood

Newcomer

4 months ago

Sep 9, 2024, 10:28:12 PM

Steam

Latest version

I'm getting a similar issue. My game freezes and crashes at the first cutscene and am unable to play the game.
System Specs:
CPU: Ryzen 5 3600
GPU: NVIDIA GeForce 3050
RAM: 16 GIG
This should NOT be happening. Devs Please do some optimizing or something. Even after setting graphics to "Ultra-Performance" the game still crashes.

Step by step of the bug

Step 1

Launch game via Steam Launcher

Step 2

After game loads, select "New Game" and select difficulty

Step 3

Cutscene begins and game crashes.

Screenshots

mypookieemperor

Newcomer

mypookieemperor

Newcomer

4 months ago

Sep 11, 2024, 3:49:31 PM

Steam

Latest version

the game keeps crashing

rtx 3060

intel 10600k

The game is installed on an ssd i have updated drivers everything is up to date i dont have any weird characters in my name. The new patch didnt fix it

Step by step of the bug

Step 1

start game

Step 2

10 min load time

Step 3

new game watch two or three frames of the cutscene

Step 4

white and black screen

Screenshots

Gustaf3S2

Focused Newcomer

Gustaf3S2

Focused Newcomer

1 000g2g pts

4 months ago

Sep 11, 2024, 3:52:49 PM

Steam

Latest version

I change my STEAM NAME TAG and it worked!! Just remove the especial characters from your name.
my name was Gustaf<372 🍹🌴 And i changed to Gustaf3S2. AND i got pass the Black and White screen!!
TELL THEM MY BROTHERS. SPREAD THY WORDS!!!
Y2F61 ExSID : none Gustaf3S2

Step by step of the bug

Step 1

I changed my name on the STEAM TAG.

Step 2

I proceed to the end of the first Cutscene. ( i atempted to skip )

Step 3

And it worked!!

Screenshots

Bohuggikl

Newcomer

Bohuggikl

Newcomer

4 months ago

Sep 12, 2024, 7:58:09 PM

XBox

Xbox Series X

Latest version

tried multiple fixes, but being on Xbox at limited as to what I can do. Sort of making me wish I could get a refund… spent 60£ just to not be able to play the game.

Step by step of the bug

Step 1

Opened the game

Screenshots

Tullsters

Newcomer

Tullsters

Newcomer

4 months ago

Sep 12, 2024, 8:18:35 PM

Steam

Latest version

Just adding to this and stating that my issues started with yesterday's patch. I've submitted a ticket to Saber as well but Nvidia and SM2 released updates yesterday and I believe one of them now interferes with the game launching. Before that patch, I found that running the executable file as an administrator bypassed the issue so I was able to play some.
I'd also like to note that I've followed every recommendation outlined in Focus' support thread here:

https://support.focus-entmt.com/hc/en-us/articles/21130442957458-PC-COMMON

And I've heeded the suggestions found on Steam forums and subreddits but none seemingly have an effect. It is my opinion that when the game launches and initiates the Epic Games client, that something is preventing the handshake to the servers and it simply stalls out.
Lastly, I'd like to state that the crash report tool is broken and unable to send reports due to an improper installation. I really can't figure that one out either. I've verified that nothing is being obstructed by firewalls or security applications. The game simply cannot load past the first few title credits and sits on a black screen until it crashes.

Step by step of the bug

Step 1

Launch game as administrator from the installation directory

Step 2

Watch intro credit cards (Havok, Warhammer, Saber, Focus, etc)

Step 3

Black screen - cannot get to menu

Step 4

Game must be forced closed or will timeout and self end after ~3 minutes

Screenshots

PickleFlavored

Newcomer

PickleFlavored

Newcomer

4 months ago

Sep 13, 2024, 12:34:19 AM

Steam

Latest version

I got the game right on the 9th and I still haven't been able to play.

I installed the patch, put all the settings to the lowest. I'm running on a (Windows 11 / i7-8700K CPU / GTX 1080 / 32.0 GB ram)

and I still can't get past the opening cutscene.

Step by step of the bug

Step 1

Launch game from Steam

Step 2

Go through opening menu

Step 3

Start new game

Step 4

Watch the first 5 seconds of the opening cutscene

Step 5

Game Crash

Screenshots

Lamp3

Newcomer

Lamp3

Newcomer

4 months ago

Sep 13, 2024, 12:13:14 PM

Steam

Latest version

I pre ordered the game, and it was working fine last weekend. Then I changed the resolution and now it won’t work. It’s been nearly 5 days, I have all the system requirements and I’ve done pretty much everything under the sun to get this game to run. The update didn’t help at all

Step by step of the bug

Step 1

Play game for a few days

Step 2

Change the resolution

Step 3

Now I can’t play the game

Screenshots

cazaril

Newcomer

cazaril

Newcomer

4 months ago

Sep 13, 2024, 4:53:14 PM

Steam

Latest version

https://community.focus-entmt.com/focus-entertainment/space-marine-2/bugs/139-opening-cutscene-crash-freeze-black-and-white-screen-infinite-loading-resources#post-1445

I'm exhibting exactly these issues. Have changed and/or rebooted 10 times for different attempts.

W 11 pro

i9-13900KF 3200 Mhz 24 Cores 32 log proc

32 GB memory

Nvidia Geforce 4070 TI

Updated drivers, no windows updates avail, stopped all AV, started only required apps at startup, verified files, redownloaded.

Step by step of the bug

Step 1

launch

Step 2

see intro screens

Step 3

black screen no cutscreen ever

Step 4

Crash to desktop with submission request

Screenshots

Hanny014

Newcomer

Hanny014

Newcomer

4 months ago

Sep 14, 2024, 4:46:41 PM

Steam

Latest version

I purchased the Ultimate Edition of the game, but up until today, I haven't even seen the first cutscene, let alone actually played the game.

After launching the game, all I get is a black screen, with the mouse cursor constantly spinning, and within less than a minute, a "Crash Dump Sending Utility" warning pops up.

I can't identify the cause of the crash (as shown in images 1 and 2). I've tried many solutions from YouTube and Reddit, but none of them worked (including adjusting GPU settings, CPU settings, Steam launch options, firewall, reinstalling game libraries, etc.). I cannot provide the KSIVA code because I have never actually entered the game.

After launching the game via start_protected_game.exe, I get a warning pop-up, as shown in image 3.

I hope you can address this issue with a new patch.

System Specs:

Processor: 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz

Installed RAM: 16.0 GB (15.6 GB usable)

System Type: 64-bit operating system, x64-based processor

Laptop Model: ASUS TUF Gaming 4

Graphics Card(s): NVIDIA GeForce RTX 4060 Laptop GPU

Operating System: Windows Version: Windows 11 Home Chinese Version

Version Number: 23H2

Graphics Driver Status: Updated to the latest version

Step by step of the bug

Step 1

launch

Step 2

black screen without anything

Step 3

This Crash Dump Sending Utility pop-up appears.

Screenshots

Dimitrij90

Newcomer

Dimitrij90

Newcomer

1 000g2g pts

3 months ago

Sep 16, 2024, 8:40:45 PM

Steam

Latest version

I start the game and it loads for at least 10 min.

Then it even has FPS issues in the main menu.

When starting, the video freezes and the sound keeps going, then the game crashes.

I just bought the game and have been trying all the fixes for the past 2 hours.

Highly dissappointed

Step by step of the bug

Step 1

Start the game (be it via steam, launcher as administrator or whatever)

Step 2

wait 10 mins in loading screen

Step 3

start the game and be unable to watch the cinematic

Step 4

freeze/crash

Screenshots

daze_sf

Newcomer

daze_sf

Newcomer

3 months ago

Sep 19, 2024, 3:57:45 PM

Steam

Latest version

i have all requirements

Ryzen 7600x 4.7ghz

RTX3060 12GB

32gb Ram ddr5

SSD M.2 2Teras

i tried seriously i tried everything under the sun to get it work, drivers, firewall, reinstalling it, checking files in steam, run as administrator, new settings on the gpu, everything I could and the game doesn't work

Step by step of the bug

Step 1

lunch

Step 2

start a new game

Step 3

watch the cinematic

Step 4

the game crash

Screenshots

kogoq8

Newcomer

kogoq8

Newcomer

3 months ago

Sep 21, 2024, 11:08:25 AM

Steam

Latest version

i have 4090 the game eather crash or gave black screen after credits (havok,warhammer,saber,focus,etc)

Step by step of the bug

Step 1

launch game as administrator from the installation directory

Step 2

watch the warrning and credits

Step 3

black screen cannot got to menu

Step 4

game must be forced closed or will timeout after 3m and ask me to report and close it self

Screenshots

cazaril

Newcomer

cazaril

Newcomer

3 months ago

Sep 22, 2024, 11:46:31 PM

Steam

Latest version

I finally found a suggestion for ThrottleStop. Disable Turbo. Then it worked.

Step by step of the bug

Step 1

Throttle Stop. Disable turbo

Screenshots

luffynextgen

Newcomer

luffynextgen

Newcomer

3 months ago

Sep 25, 2024, 6:00:52 PM

Steam

Latest version

For the AMD GPU owner try this driver 24.20.11.01 (https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-24-20-11-01.html)

Step by step of the bug

Step 1

install driver

Screenshots

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Comment

Basic Information

Please give your KSIVA if possible as well as a general description of the bug you found and what you were doing just before it. (To find your KSIVA identifier code, enter the game and press "Up-Down-Left-Right" three times in a row. You can then copy and paste it) You will have an opportunity to share files and screenshots later.

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