AMD Freezing/Performance issue- solved :)

boxofdem0ns

Newcomer

PC (COMMON) – Focus Support Center (focus-entmt.com)

2 months ago

Sep 22, 2024, 5:11:48 PM

Solution:

clean install and reboot:

https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-24-20-11-01.html

My game consistently freezes at the opening cinematic of the Severance Kadaku mission.

The following three errors in event viewer consistently pop up when it happens:

Display driver amduw23g stopped responding and has successfully recovered.

Session "dc3a3596-71e1-45a3-b2ea-39ad5322fe52" failed to start with the following error: 0xC0000022

Child process [13960 - C:\Program Files (x86)\Epic Games\Epic Online Services\EpicOnlineServices.exe --lite-mode --optimize_for_size --max_old_space_size=128] finished with 0

This is the spot it always crashes

ref: https://youtu.be/Fb3VZpK7zrI?si=aqYSX36nrcIXJnta&t=918

I've tried:

multiple campaigns
disabling all overlays
updating my graphics driver
verifying game integrity
uninstalling/reinstalling
SFC / DISM
turning graphics down to low
reinstalling Microsoft Visual C++ 2015-2022 Redistributable (x86).
running AMD cleanup utility and reinstalling.

Does anyone have any idea on what I can do to get this to stop happening?

Here's the general troubleshooting FAQ in case anyone doesn't have it:

PC Specs:

Processor
Processor	Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
Number of Cores	8
Speed	4.9 GHz
Stepping	C
Family	06
Model	9E
CPU ID	BFEBFBFF000906EC

Memory
RAM	32 GB

Video Card
Video Card	AMD Radeon RX 5700 XT
Chipset	AMD Radeon RX 5700 XT
Manufacturer	ATI
Hardware T&L	Yes
Total Memory	24 GB
Dedicated Memory	8.0 GB
Driver Version	32.0.11037.4004
Vertex Shader Version	6.0
Pixel Shader Version	6.0
Plug and Play ID	VEN_1002&DEV_731F&SUBSYS_04E21043&REV_C1
Device	731F
Vendor ID	1002

Operating System
Size	64-bit
Operating System	Windows 11
Version	10.0.22621
Locale	0409

BIOS
BIOS	3006
Manufacturer	American Megatrends Inc.

Sound
Audio 1
Sound Device	Microsoft Streaming Service Proxy
Audio 2
Sound Device	AMD High Definition Audio Device
Audio 3
Sound Device	AMD Streaming Audio Device
Audio 4
Sound Device	High Definition Audio Device
Audio 5
Sound Device	Poly BT700
Driver	10.0.22621.3958
Audio 6
Sound Device	HD Pro Webcam C920
Driver	10.0.22621.3958

Drives
Free Memory	770 GB
Free Memory	492 GB

Updated 2 months ago.

boxofdem0ns

Newcomer

boxofdem0ns

Newcomer

2 months ago

Sep 24, 2024, 7:04:00 PM

Standard updating through the Adrenalin software did not fix the issue.

Manually updating (clean install) from AMD seems to have fixed the issue found here:

https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-24-10-37-10.html

Updated 2 months ago.

MODgebb

Fearless Battle brother

MODgebb

Fearless Battle brother

7 300g2g pts

2 months ago

Sep 25, 2024, 2:05:39 PM

Hello,

Thank you for reporting the issue, and also sharing the solution here. We have been suggesting installing the latest drivers for similar issues, so we are glad to hear that this step has worked for you.

Regards,

gebbet

boxofdem0ns

Newcomer

boxofdem0ns

Newcomer

2 months ago

Sep 25, 2024, 9:38:31 PM

my AMD Adrenalin app reported that I had the latest drivers installed.

I had to manually install the driver from the link I posted in order for the freezing to stop.
32.0.11037.4004 Was the "latest driver" from Adrenalin

32.0.11037.10008 is the driver in the link.

Updated 2 months ago.

nils40k

The Emperor Protects

the Emperor protects

nils40k

The Emperor Protects

9 600g2g pts

2 months ago

Sep 26, 2024, 10:31:47 AM

Hi, thanks for the find.

As of now, there is even a newer version of the preview driver available:

https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-24-20-11-01.html

I myself was not able to try it out though.

Berserk072

Newcomer

Berserk072

Newcomer

2 months ago

Sep 26, 2024, 5:24:49 PM

Didnt work for me ;-;

boxofdem0ns

Newcomer

boxofdem0ns

Newcomer

2 months ago

Sep 26, 2024, 10:45:03 PM

Berserk072 wrote:
Didnt work for me ;-;

What does the event viewer say is the problem? when is it happening? what are your PC specs? what steps have you taken to rectify the problem?

boxofdem0ns

Newcomer

boxofdem0ns

Newcomer

2 months ago

Sep 28, 2024, 3:05:23 PM

Problem is back. trying

https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-24-20-11-01.html

now.

boxofdem0ns

Newcomer

boxofdem0ns

Newcomer

2 months ago

Sep 28, 2024, 3:18:15 PM

https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-24-20-11-01.html worked.

clean install and reboot. now I can play again.

Berserk072

Newcomer

Berserk072

Newcomer

2 months ago

Sep 30, 2024, 1:30:50 AM

boxofdem0ns wrote:

Berserk072 wrote:
Didnt work for me ;-;
What does the event viewer say is the problem? when is it happening? what are your PC specs? what steps have you taken to rectify the problem?

when im doing the mission with the adeptus mechanicus cutscene, the game just freeze and close, i dont know if im reinstalled the drivers incorrectly, show a bug report from amd and the game bug report, my pc specifications match with the recomendations.

DanteYoda

I'll shower when it rains Lieutenant

Crown the wise, harness the talented, cherish the lucky

DanteYoda

I'll shower when it rains Lieutenant

9 200g2g pts

2 months ago

Sep 30, 2024, 7:11:24 AM

I tried your fix today on RX6700xt 12gb and the 24-20-11-01 made it way worse, the game took 15mins to load up and when i tried to join an op it disconnected me.. I was solo? then i tried again the game froze four times with windows popping up asking me to close the app.. then the game crashed to the desktop.. I had to go back to 24.7.1. drivers to at least load up my game.

Updated 2 months ago.

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