Fix 6.0 GAME BREAKING Performance issues

Sykesy

I ain't no joke Chapter Master

Message

Sykesy

I ain't no joke Chapter Master

23 800g2g pts

3 months ago

Feb 7, 2025, 5:39:05 PM

The Issue:

Myself and many others are suffering severe performance issues which for many of us has made the game completely unplayable.

Essentially we are experiencing a sever drop in FPS, for me it starts off ok but quickly degrades over time until it reaches sub 30fps with extreme stuttering/hitching. This alone makes the game impossible to play but if continued the game crashes with no error report coming up. For others complaints include: static FPS drops e.g. -30fps, frame rates that are in the hundreds but drop to 30fps for a few minutes then come back up, greatly increased loading times and more.

For most of us this started after 6.0 but I have seen reports of the same issue as far back as 5.0.

Its important to add that this issue is not due to people not meeting the minimum requirements. Many of us have played the game extensively prior to this. It is not our hardware.

EDIT: Focus have been ignoring us up until a few weeks ago when one of them reached out to me. This is what they had to say...

"Thanks for bringing this case to our attention. Please accept our apologies for the delay in our reply to your ticket as we recently experienced technical difficulties, so we're a bit behind. We are just following up to understand the problem and recommend a solution. So, we would like to request you please send us your DxDiag information via the steps below:

Hold down the Windows Key and press R The Run dialog should appear.
Type dxdiag in the available text field.
Click OK Click Save All Information Set the Save as type to Text File (*.txt) Save the file DxDiag.txt to your Desktop so it is easy to find.
Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
Copy the link to your post and paste in your reply (support@focus-homehelp.zendesk.com)

Once we have this information, we will do our best to further assist you in resolving this matter."

To that end I recommend anyone who still has the patience to follow the above steps and briefly state the problem you are having.

Why This is Unacceptable:

Space marine 2 is a full price game which retails at around £35-70 depending on the edition and format. Many of us pre ordered "Ultra", "Gold", or "Collectors" to gain access to the season pass. i.e. we paid for that to. This equates to around a 2 years of paid support for the game at the price Sabre set. In return we are due a functional game that is as advertised as well as DLC for those who have the pass.

As the game is currently unplayable for many of us, Sabre is breaching their contract with us, its that simple.

The Solution:

Sabre/Focus, make and announcement acknowledging the game is broken for many players and state clearly what you are (hopefully) already doing to fix it. If you can give a timeframe please do that.
Fix ALL game breaking bugs before doing anything else. If it means no more DLC or events until it is fixed, then I am sorry to those who can play the game, but that's what I am calling for. I am sure anyone effected by this feels the same.
It's unprofessional to have failed in fixing all the game breaking bugs at this point. That should be priority number 1.
I do not want a refund, the game works for most people, so that is clearly a possible outcome.
Re-Release any events people may have missed once the game is fixed.

What You Can Do:

To Get The Game Fixed:

Reporting Sabre and Focus on Steam (or the launcher purchased the game on). To do this:
Head to your Steam library and select Space Marine 2
Click on "store page"
Click on the developer (Sabre/Focus)Once on the developer page head to the gog icon, select it and choose "report".Then fill out the report pop up, I have provided you a copy and paste message to save you time.

"Dear Sabre/Focus, I love your hugely successful game "Space Marine 2" but unfortunately the game has been unplayable since 6.0, it is not just a slight performance drop. My self and many others have tried for a considerable amount of time to reach out to you and get a response regarding this but you are ignoring us. That has left me with no other option than to report you for failing to deliver the product I paid for. I hope this will encourage you to publicly address this issue without bias and that you will be able to fix these problems soon."
If the game is unplayable for you, or you just care about the games community and image, please up vote this page. It's top right, above the title of the post, the weird "Focus Together" symbol with the little arrow. Make sure you link your Steam account so that your Steam achievements add points to your profile. This seems to add more points to the posts you upvote which in-turn moves us up the list of post on this website. It could be wrong but it wont hurt to try anyway.
If you have more time it will help you or at least us if you bring attention to this issue by sharing the page, commenting on videos and posts about the game and by Contact Sabre. You can do that here - Contact Sabre
Please note I have already had a discussion with Focus and Sabre but since I asked to make a complaint they have been ignoring me! I didn't say what the complaint was about either so this is very bad practice.
Leave or change your review to negative on whichever platform you use until the game is fixed.
I have seen recent Steam reviews move from 80% to 79% over the past few days, so we are already having an impact.
Lastly, leave a brief description of the problem you are having bellow, when it started, your PC spec and what you have tried to fix it.

To Try and Fix it Yourself:

Below are a list of possible solutions. For me none of these have solved the problem but some of them did delay the onset of performance issues. If you have a solution please share it bellow so everyone can benefit!

This one many sound obvious but Sabre/Focus will tell you to do it. Download and install and updates for: The game, Graphics drivers, Operating system. Try adjusting settings in game. Start at low 1080p setting, if it works slowly increase them. Validate the integrity of your files. backup your game saves then delete and reinstall the whole game. Disable 3rd party software that may be interfering. Change the files of the game to disc "C".

I was able to delay the onset of the performance degradation by following this up to the point where he downloads the FPS pack. I did not do that part. Hopefully it helps some of you.

https://youtu.be/m8WOJfFRnaI?si=i2llwMFOH5vhMeka

A community member (username "Rennerrek") suggested deleting the "4K Texture Pack" for the game on Steam, stating that this worked for them.

To do this head to Space Marine 2 in your Steam library, go to SM2, got to the settings icon on the far right inline with the "play" button, click properties, DLC and untick the box for the 4K texture pack.
I did not have the pack installed so I tried installing it which didn't work. I deleted it afterward but it still didn't help.

Here are links to the biggest Reddit pages I and others have found have found.

https://www.reddit.com/r/Spacemarine/comments/1ijqzxm/performance_issues_after_patch_60/

https://www.reddit.com/r/Spacemarine/comments/1ft7wh7/anyone_else_running_into_massive_performance/

https://www.reddit.com/r/Spacemarine/comments/1ij387a/games_performance_got_far_worse_after_update_on/

Updated 6 hours ago.

The Issue:

Why This is Unacceptable:

The Solution:

What You Can Do:

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